Return & Exchange Policy

Return and Exchange Policy

While we boast that, “returns of our products never happen” we still acknowledge the unlikely possibility. And if you ever come across a Gendarme Fragrance product that you are not completely satisfied with, for any reason, we will do what is necessary to make it right for you. Simply stated, that’s our policy.

Return and Exchange Process

The first step, should you find yourself with a less-than-perfect product or are less than completely satisfied, is to give us a call. Our customer service line is available Monday – Friday, 10:00am to 4:00pm (PST) toll free at 800-289-4363. You’ll get someone in our headquarters in Los Angeles, CA (not some call center in another country) and we’ll talk to you like the valuable customer you are, and not try and convince you to keep what you don’t want or up-sell you something else.